Shipping Countries: Australia


Ready to ship in 1-2 business days


 

Shipping Policy

SHIPPING WITHIN AUSTRALIA:

We currently offer $10 Flat Rate Shipping to anywhere in Australia.

We are proud to be using HERO Packaging for our Online orders, which is a compostable and biodegradable shipping mailer.

Our regular mail parcels are delivered by Sendle, which is Australia's first 100% carbon neutral delivery service.

The Sendle mailing service is fully trackable online at https://try.sendle.com/en-au/tracking

Sendle usually takes 3 – 7 business days to deliver depending on your location.

FOR SENDLE: If the driver attempted delivery but no one was home, or it wasn’t safe to leave the parcel unattended, the re-delivery process is simple:

- The driver will leave a card and scan the parcel if it’s available for redelivery.

- The receiver will get an email notification (if their email address was used for the original booking).

-The receiver will follow the instructions and book a redelivery.
-If it’s not booked for redelivery within five days, the parcel will be returned to our store.

FOR AUSPOST: We recommended providing a work address (including business name), to ensure someone is there to receive the parcel. If no one is there to receive the parcel, a delivery card is left at the door and the parcel is taken to your nearest post office for you to collect. JUDE will not be held responsible for any theft of parcels.

We post our products within 24 hours if they are ready to ship, and made to order items may take up to 2 weeks to post, see individual product descriptions for details.

JUDE POSTAGE SERVICE:

All Local Online Sales which are ready for dispatch ( ie. not custom made) within a 5 km radius of our Fitzroy Flagship Store will now enjoy FREE NEXT DAY DELIVERY which is dispatched personally by JUDE and team!

To keep physical distancing safety guidelines, we will ask you to specify a safe place to leave your parcel, and we will send you a text once we have dropped it off.

All our orders are packaged in custom JUDE Packaging which is biodegradable and recyclable.


 

Refund Policy

EXCHANGES
If you would like to exchange your purchase for another product, please contact us within 14 days from the date of purchase.

We will give you a Returns Form for you to fill out and return together with your item.

If we authorise a return or exchange, the item must be returned securely packaged via Express Post within Australia, and Registered Post for International.

The customer pays for the cost of return postage. The customer is liable for the product until it arrives at our office.

All items must be in new and unused condition. Once the product is received and has undergone a quality check to ensure the product has not been worn and the tags are still in place, the new product will be dispatched.

For exchanges, we will send the new item to you free of postage charges.

Exchanges on sale items are excepted on a case by case basis.
Exchanges can take up to 10 days to process after JUDE has received the goods.

JUDE reserves the right to deny an exchange for items which are deemed not to be in a resellable condition – if they are damaged in any way, or have been worn and washed. Those items will be sent back to the customer via the original shipping address with notification of reason.

No refunds will be given if you have simply changed your mind.

FAULTY ITEMS

If you receive a faulty product, please notify us immediately.
We will either assess the fault from your email or may request the item to be returned to us for assessment.

Should the fault be found to be with JUDE we will either repair the item, or we will replace or refund you for the item as well as the return postage incurred.

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  • Vendor: JUDE
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