FAQ

FAQ

About Us

The Maker Hub is an Australian Made & Owned Marketplace that brings together makers from all over Australia in one convenient location for consumers.

The Maker Hub has been in the works since March, 2020. In May of 2021 we opened up to Australian makers to begin building our community.

Originally from Sydney, we have now been based in the Southern Tablelands of N.S.W for the past four years and loving it!

For starters (and probably the most important point to note), we are makers ourselves.

The Maker Hub isn’t built by just anyone, its build by a husband & wife team that have been running their own successful small business for several years now.

We understand the amount of hard work, passion & sacrifice that goes into a small business. So we know what is important & we are here with Aussie makers best intentions at heart.

We are genuine & we are here to build a community of like minded individuals to learn from, lean on & grow with.

Because, Together We Are Stronger.

A platform with the best of what Aussie makers have to offer means a one stop shop for consumers to find the best of the best.

Orders & Payments

Visit the ‘Contact Us’ page.

Alternatively, you can use the Facebook Chat pop-up or by emailing hello@themakerhub.com.au

Yes! We use Stripe to process customer payments & they have one of the highest security protocols available.

Yes!

You can order from as many Makers as you like.

We accept debit & credit card payment methods through Stripe.

Pay later services coming soon!

Some Makers may offer a ‘pickup’ option. Please refer to the product page to see the items delivery/pickup options.

Returns & Refunds

In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose, or do not match the description.

Please contact The Maker Hub using the ‘Contact Us’ page for any return and refund inquiries.

Delivery & Shipping

When purchasing items from multiple Makers in the one transaction you will be subject to a delivery fee from each Maker to cover the cost of shipping.

Not at this point in time. Coming soon!

Please allow three to five business days for your items to be shipped.

Refer to individual Makers shipping policies for further details.

Each order is packed and shipped personally by our Makers within Australia.

Please refer to individual Makers for further details.

You will receive a tracking number for your order once the items have been shipped.

Please contact us via the ‘Contact Us’ page.

My Brand

The Maker Hub is an Australian made platform for Australian makers to list their products available for purchase.

Once a sale is made, the seller receives an email notification of the sale, then packs & ships the items directly.

Using the Vendor Dashboard sellers have access to their individual store analytics, can view orders, mark item’s as shipped and send customers their item tracking details.

Businesses big and small, no matter the size can sell on The Maker Hub. As long as you are Australian made & owned.

From hobbyists to established businesses, The Maker Hub is a place for all.

Simply click here. It is as simple as filling out a form!

Please reach out to us by using the Facebook Chat pop-up on the website. Alternatively, you can email us at hello@themakerhub.com.au

The sky is the limit!

As long as it is Australian made and owned. Emphasis on the made!

The Maker Hub uses Stripe to process payments.

Once a customer payment has been processed the funds (minus the 13% commission rate) will be automatically transferred to your Stripe account. The funds then take up to 3 business days to pay out to your bank account.

The Maker Hub charges a set commission of 13% per sale (calculated excluding shipping charges).

There are NO: –

  • Upfront / joining fees
  • Listing fees
  • Monthly subscription fees*
  • Hidden fees

We like to keep it simple with no BS or overcharging. We are makers, we get it!

*Optional API integration subscription & additional services are available at the seller’s discretion.